Troubleshooting account problems

Here are some common scenarios:

Sign-in problems

First, check that the person's record to verify that he/she has a myEADVENTIST account. Has the account been activated? If so, click the "Admin" link to see more details.

If the account information is correct, click the "History" link for more details.

"Failed sign-in" entries indicate that email was entered correctly but the password was not. If the account has been locked, the person can click the "Forgot Your Password?" link on the Login page. myEADVENTIST will email a Reset link that they can use to unlock their account and choose a new password (or the same one).

If there aren't any "Failed sign-in" entries, the problem is that either:

•  the email was entered incorrectly
• the person is attempting to sign into a different part of eAdventist (see Getting the myEADVENTIST app)